Shipping policy

DELIVERY POLICY

Last Updated: October 7, 2026

Melory provides personalized digital songs. Unless a specific product is expressly described otherwise, no physical product is shipped.

Your completed song will be delivered electronically to the email address you provide during checkout.

1. DELIVERY METHOD

Personalized songs are delivered by email.

Please make sure the email address entered during checkout is:

  • correct;

  • active; and

  • able to receive emails and attachments or download links.

Melory is not responsible for delays caused by an incorrect or inaccessible email address provided by the customer.

2. DELIVERY TIME

Your delivery time depends on the delivery option selected when placing your order.

Current delivery options may include, for example:

  • Standard Delivery – within 4 days

  • Express Delivery – within 24 hours

The delivery option displayed and selected during checkout applies to your order.

The applicable delivery period begins once:

  1. your order and payment have been successfully received; and

  2. all information reasonably required to create your personalized song has been submitted.

If additional information or clarification is required from you, the delivery period may be paused until we receive the necessary response.

3. HOW YOUR SONG IS DELIVERED

Once your personalized song is ready, it will be sent to the email address provided during checkout.

The delivery email may contain:

  • your completed song;

  • a download link;

  • additional digital files included with your order;

  • or instructions for accessing your files.

Please keep your delivery email and download information in a safe place.

4. IF YOU HAVE NOT RECEIVED YOUR SONG

If the delivery period selected with your order has passed and you have not received your song, please first:

  1. check your spam, junk or promotions folder;

  2. search your inbox for emails from Melory;

  3. confirm that the email address used during checkout was correct.

If you still cannot locate your delivery, contact us at:

support@getmelory.com

Please include your order number and the email address used for your purchase so we can assist you as quickly as possible.

5. INCORRECT EMAIL ADDRESS

Customers are responsible for providing a correct email address during checkout.

If your song cannot be delivered because an incorrect email address was submitted, please contact:

support@getmelory.com

Once we can verify your order and the correct email address, we will make reasonable efforts to resend your digital delivery.

6. DELIVERY DELAYS

We make reasonable efforts to complete and deliver each song within the delivery period selected by the customer.

In rare cases, delivery may be delayed due to circumstances such as:

  • missing or unclear customer information;

  • technical problems;

  • email delivery issues;

  • payment verification;

  • service interruptions;

  • or circumstances outside our reasonable control.

If we need information from you in order to complete your song, the delivery period may be extended until that information is received.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.

7. NO PHYSICAL SHIPPING

Unless expressly stated otherwise on a product page, Melory products are digital and are not shipped by postal service, courier, DHL, UPS, FedEx or any other physical delivery provider.

As a result:

  • no physical shipping address is required for standard digital song delivery, except where needed for billing or payment purposes;

  • no tracking number is issued for digital song delivery;

  • no physical shipping fees apply unless a separate physical product is specifically purchased.

8. QUESTIONS ABOUT DELIVERY

If you have any questions or problems receiving or opening your song, contact:

support@getmelory.com

We will be happy to help you access your order.