Help with your order

Your story. Your song. Everything you need to find and keep it.

Find your song collection

When your song is ready, we email you a private link to your collection. Look for Your Melory song is ready from support@getmelory.com, including in your spam or promotions folder.

Your order confirmation and your song-delivery email are separate messages. If you are still within the delivery timeframe you selected at checkout, keep an eye on your inbox.

Listen, download, and keep

Open the link in your delivery email to play your full song, download the MP3, and save your personalized lyric artwork as a print-ready PDF. These are digital files; there is no parcel to track.

Your collection link gives access to your files. Share it only with the people you choose.

Need a hand?

We can help you find your delivery email or resolve a download issue. Include your order number and the email address used at checkout.

Contact the Melory team or email support@getmelory.com.